The customer is a leading industrial food processing equipment manufacturer with a global network of sales and service locations.

Current Setup:

The cost to maintain customer machines was extremely high which resulted in affecting the AMC business.

The customer wanted to monitor the entire fleet of machines on a single platform for field service management.

The customer had a clear vision to bring in Innovation at the service level with a single platform for end customers to visualize and monitor the processes and to drive additional business revenue through subscription offering.

Thingstel successfully completed the development and implementation of the set up in one of the customer locations where a gateway device was setup to communicate with the standard machines over OPC UA Interface.

Thingstel proposed its standard modules with some customization on the reporting.

The customer was able to track machines onboarded on the platform and monitor the critical vitals and set thresholds as required from a service perspective.

Customer also observed incremental income by joining more AMC agreements and reduction in the overall cost, prompting a saving up to US$ 3,50,000 assessed each year.